Store policy
Shipping policy
Clear terms for shipping, returns, privacy, and purchases at Molt & Home.
Last updated: August 15, 2026.
Where we ship
We currently ship to addresses in the United States that are accepted at checkout.
Who fulfills the order
Molt & Home (Martin Marianov Mirchev) is the seller of record. After payment clears, a third-party fulfillment partner packs and dispatches your order on a tracked route. Customer support, tracking help, damage claims, and returns are handled by Molt & Home—not by the warehouse partner.
Processing
Orders are processed after payment clears. Tracking may take up to 48 hours after dispatch to show the first carrier scan.
Delivery estimates
For United States orders, typical delivery is 8–15 business days after dispatch. Checkout may also show a date range for your address. We do not guarantee delivery on a specific date unless that guarantee is stated in writing.
Delays
If we cannot ship within the promised period, we will notify you and offer delay consent or cancellation with a refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.
Duties and taxes
Sales tax is calculated where required. We use a duties-paid route for cross-border US orders when that route is available. Any customer-paid import charge will be disclosed before payment; we do not intentionally dispatch a duties-unpaid order without the customer’s prior agreement.
Tracking
Every order includes tracking. Use the order tracking page at https://molthome.store/apps/parcelpanel with the number from your confirmation email, or contact lautaromm11@gmail.com / +34 655 771 277 if tracking has not moved for five business days after the first carrier scan.
Lost or damaged packages
Contact us with your order number and photos of packaging and product when available. We handle replacements or refunds as the seller of record.
Customer service
Monday–Friday, 09:00–18:00 (Madrid time). Email lautaromm11@gmail.com. Business address: Calle de las Nieves, 32, Floor 2, 40003 Segovia, Spain.